Questions or concerns? Please do not hesitate to contact us at firstname.lastname@example.org and we'll get back to you as soon as possible. Our business hours are Monday-Friday 10:00am-6pm PST.
Please review the following basic terms that govern your use of, and purchase of, products from RIPNDIPCLOTHING.COM. Please note that your use of RIPNDIPCLOTHING.COM constitutes your agreement to follow and be bound by those terms.
Once an order is placed there is no promise that we will be able to update your order. Orders are processed once they are placed. Please be sure to use the correct shipping info and select the correct size before completing your order. If an order is lost due to an invalid shipping address we will not be able to refund that order.
Prices, Shipping & Delivery Time
During our Black Friday sale please allow us SEVERAL business days for your package to be processed and shipped. We will do our best to get as many packages shipped per day but due to high order volume there may be delays. If an order has a sold out item your order maybe be short shipped and the sold out item refunded. We may reach out for you to update the item depending on the order, so keep an eye on your emails.
During NON HOLIDAY periods, purchased items will be shipped from Los Angeles within 2-5 business days of the order, although most will be shipped within 1 to 3. Please allow up to 1 weeks from ship date for your delivery to arrive (USA SHIPPING ONLY). If you still have not received your purchase after 1-2 week of your order delivering (USA), please notify email@example.com and provide your order number.
We now offer $10 flat rate shipping and free shipping on orders over $125 *some exclusions may apply* All domestic orders are shipped via USPS Priority & First Class, or UPS. Standard delivery time is 3-6 business days from date shipped, but may take longer. Most domestic orders are received within 1 week of ship date.
We offer free standard shipping and discounted express shipping for orders over $125. If you do not see the standard shipping option available at checkout this means they do not service the address or cannot import the package to your country due to the value. You can still select the discounted express option to place the order. If the order exceeds the $125 and standard shipping is visible then there is an oversized item in your cart.
We now offer flat rate international shipping and currency conversion through Global-e to 61 countries offering shopping in your local currency. Also for certain countries you can now pay duties and taxes at checkout so there is no hidden fees when the package arrives. We even cover duties and taxes for certain countries! Per each country we offer free / discounted shipping over a certain $ threshold.
RIP N DIP INC or RIPNDIPCLOTHING.COM is not responsible for international shipping delays, such as customs delays and is not responsible for any customs duties or taxes fees (if the package is shipped back because the customs payment was not paid we are not able to refund your order). We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment. Please contact firstname.lastname@example.org if you have any questions.
What is Route?
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the post-purchase experience.
Basically you can select route to make sure there isn't any issues receiving your package. And if there is we will ship you a new package for free. But we aren't responsible for your package if you don't select it. So we suggest it and its pretty cheap.
Route Protect is premium package protection for your online orders. When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise.
Purchased Route Protect and need to file a shipping issue? File here
The Route App (Free)
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers–dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
Haven’t downloaded the app yet? Download here
Where is my order?
Route Refunds vs Reorders
Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.
Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free!
What if my order never arrives or is stolen?
To protect your order against loss or theft, add Route package protection at checkout.
When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
What if my order is damaged?
To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout.
When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at ( YOUR BRAND'S CONTACT INFO ) and we will be happy to work with you to remedy the situation.
Purchase for Personal Use Only
You may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.
We have made every effort to display as accurately as possible the colors of our products that appear at the RIPNDIPCLOTHING.COM. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
RIPNDIPCLOTHING.COM and all contents of the site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the site, that your use of the site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with you use of our site, and that RIPNDIPCLOTHING.COM shall not be liable for any damages of any kind related to your use of this site.